Documentation
Customer Reviews with Photos
Boost trust and showcase authentic experiences with customer reviews that include photos.
Empowering Customer Photo Reviews
NovaStores allows your customers to submit product reviews complete with photos, offering powerful social proof for your brand. All customer-submitted reviews remain in a 'Pending' state until you approve them in your dashboard.
For Your Customers: Submitting a Review with a Photo
- Navigate to a Product Page: Your customers will find the option to submit a review on any product's detail page on your storefront.
- Locate the Review Section: Scroll down until you see the 'Reviews' section.
- Click 'Write a Review': This will open the review submission form.
- Log In: If the customer is not already logged in, they will be prompted to do so using their email and a secure one-time code.
- Rate the Product: Select a star rating that reflects their experience.
- Write Your Feedback: Type their comments about the product.
- Upload a Photo: Click the image upload area to select a photo from their device. This visual element makes their review stand out.
- Submit: Click the 'Submit Review' button.
Their review will then be submitted and await your approval in the dashboard.
For You: Approving Reviews in Your Dashboard
As the brand owner, you control which reviews appear on your storefront.
- Access Reviews: From your NovaStores dashboard, go to Reviews.
- Identify Pending Reviews: Look for reviews with a 'Pending' status. These are new submissions, including those with photos.
- Review Content: Click on a review to read its content and view any uploaded photos.
- Approve, Reject, or Delete:
- To Approve: Select the checkbox next to the review(s) you wish to approve. From the bulk actions menu that appears, choose 'Approve Selected'. Confirm your action. Approved reviews will immediately become visible on the corresponding product page.
- To Reject or Delete: Similarly, you can 'Reject Selected' or 'Delete Selected' for reviews you do not wish to publish or keep.
By carefully managing your reviews, you ensure that your storefront consistently presents high-quality, authentic social proof that builds trust with every visitor.