Documentation
Store Branches & Locations
Manage multiple physical store locations and process sales in local currencies.
Managing Your Store Branches & Locations
NovaStores lets you manage multiple physical locations for your store, each with its own details and local currency settings. This is where you can add new branches, update existing ones, or deactivate a location.
Accessing Branches & Locations
- From your NovaStores dashboard, navigate to /go/branches.
- You will see a list of your current branches. Your primary location, typically named 'Main Location', is created automatically when you set up your store.
Adding a New Branch
- On the 'Branches & Locations' page, click the 'Add Branch' button.
- A window will appear where you can enter the new branch's details:
- Branch Name: Give your new location a clear, descriptive name (e.g., 'Downtown Branch', 'Warehouse Pickup Point'). This name must be unique.
- Address: Enter the full physical address of the branch. This helps customers locate you and is used for shipping/pickup details.
- Phone: Provide a contact phone number for this specific location.
- Branch Currency: Choose the currency this branch will primarily use for point-of-sale (POS) transactions and local pickups. If left on 'Store default', it will use your main store's currency. This is useful if you operate in different countries or regions with distinct currencies.
- Active (available for new orders): By default, new branches are active. Leave this checked if the branch is ready to accept orders and be available in your POS system.
- Click 'Create Branch' to save your new location.
Editing an Existing Branch
- From the 'Branches & Locations' page, find the branch you wish to update in the list.
- Click the 'Edit' button next to its name.
- The editing window will display the branch's current details. You can update any field except the 'Active' status for your default branch, which must always remain active.
- Click 'Save Changes' to apply your updates.
Deactivating or Deleting a Branch
- Your default branch cannot be deleted or deactivated as your store must always have a primary location.
- For other branches, click the 'Delete' button next to its name.
- If the branch has existing inventory or has processed orders, it will be deactivated instead of fully deleted. This preserves historical data and ensures that past records remain accurate. A deactivated branch will no longer be available for new orders or POS operations.
- If the branch has no historical data, it will be permanently deleted.