Refund Policy

2. Subscription Plans

• Monthly and annual subscription fees are billed in advance and are non-refundable.
• You may cancel your subscription at any time. Cancellation stops future renewals; it does not trigger a pro-rated refund for the remainder of the current billing period.
• Your paid plan benefits continue until the end of the billing period you have already paid for.
• Annual plans purchased at a discount are not eligible for partial refunds if you cancel mid-cycle.

3. AI Credit Packs & One-off Purchases

AI credits, theme purchases, and any other one-off digital products are delivered instantly to your account upon successful payment. These purchases are final and non-refundable, even if the credits remain unused. Unused credits do not expire while your account remains active.

4. Discretionary Exceptions

We may, at our sole discretion and on a case-by-case basis, issue a refund or credit when:

• You were charged twice for the same transaction (duplicate charge).
• A documented platform-side failure prevented you from receiving the entitlement you paid for, and we are unable to resolve the issue within a reasonable time.
• You were charged after a successful cancellation of auto-renewal.
• Fraudulent or unauthorized use of your payment method is confirmed.

Refunds approved under this section are issued to the original payment method within 5–10 business days, depending on your bank or card issuer.

5. Chargebacks

We strongly encourage you to contact us first if you believe a charge is incorrect. Filing a chargeback without first attempting to resolve the issue with us may result in immediate suspension of your account and any stores connected to it pending resolution with the payment processor.

6. How to Request a Refund

To request a refund under Section 4, contact us within 14 days of the charge with:

• Your account email address.
• The transaction ID or receipt.
• A description of the issue.

Send your request to [email protected]. We aim to respond within 3 business days.